Finance Systems
Finance Systems Homepage
The Finance Systems Support team cover support between 9am and 4pm, Monday to Friday.
To raise a request, please email FinanceSystemsSupport@hud.ac.uk where your query will be logged as a TOPdesk ticket.
Requests are categorised, helping the team identify patterns and trends, which in turn allows us to develop processes and solutions to improve the end-user experience.
By directing all communication to the Finance Systems Support mailbox, the team can resolve queries promptly or escalate them to the most appropriate person.
Please note that the team cover support duties on a rota basis. Kindly refrain from contacting individual team members directly via Teams or personal email.
General Queries
Support for common issues, including:
- Password resets
- Account access
- Substitute arrangements
Access Forms
Form requests for:
- New User
- BACs forms - Staff Expense
- PAPA - Data Protection
Training
Access to:
- Comprehensive guides
- Training Course details
Expenses
Detailed expense information on:
- Expense input & reimbursement
- Advances
- Proxy expense input
- KTP claims
Requisitioning
Guidance on:
- Requisitioning process
Purchase Cards
Guidance on:
- Purchase card process
Sales
Guidance on:
- Raising sales orders
Batches
Batch details for:
- Bursary templates
- Bursary submission
- Batch guidance
Online Store
Online Store guidance on:
- Online Store listing requests
- Online Store form
- Online Store timelines
PCI DSS
Payment Card Industry Data Security Standards:
- Training requests
- Contact details
Year End Procedures
Guidance on:
- Year End instructions
- Timetable.
Feedback
We welcome your feedback.
Please click here to complete a short survey to help us understand your experience and identify areas for improvement.